Frequently Asked Questions

SharePro Health is a trusted provider of Release of Information (ROI) services, specializing in the secure processing, management, and delivery of medical records. We partner with healthcare organizations to simplify the medical records release process, ensuring strict HIPAA compliance, faster turnaround times, and a more efficient experience for staff and patients.

For healthcare providers, we turn a traditionally time-consuming and costly administrative task into a strategic, revenue-generating service that reduces workload and improves patient satisfaction. For patients and requesters, we make accessing medical records, imaging, and forms faster, easier, and more secure through advanced technology and dedicated support.

With SharePro, record delivery is no longer a burden — it becomes a seamless part of quality care.

Release of Information (ROI) is the process that allows authorized individuals or organizations to request, access, and receive medical records securely. It ensures that patient health information is shared only with approved parties and in full compliance with HIPAA regulations.

SharePro streamlines the medical records release process with advanced technology, fast turnaround times, and secure delivery methods. Whether you are a patient requesting your medical records online or a healthcare provider managing records requests, our approach makes the ROI process faster, safer, and more efficient.

• Streamlined record delivery
• Reduced phone calls and faxes
• Increased staff productivity
• Improved patient satisfaction
• Revenue sharing
• Enhanced security and compliance

Most Release of Information vendors stop at basic processing. SharePro was built to deliver more. We manage the entire ROI process, including request validation, fulfillment, and communication, without adding work or cost to your team. Our technology moves records fast, typically in under 8 business hours, and our team handles the calls and follow-ups that other vendors leave behind.

The difference is clear: faster turnaround times, fewer patient and requester complaints, stronger compliance, and a direct financial return through revenue sharing with every client. We don’t just process records — we improve the entire post-visit experience.

Getting started with SharePro is fast, simple, and secure. Whether you’re a healthcare organization looking to improve your Release of Information process or a patient needing quick access to medical records, our team is here to help.

You can contact us directly by emailing info@shareprohealth.com or calling 866-883-9311 to speak with a member of our team. We’ll walk you through the next steps, answer any questions, and help design a medical record delivery solution that fits your needs.

Starting or switching ROI services is straightforward, and most organizations are fully up and running in a matter of days.

Exceptional support is at the core of what we do. Our dedicated customer support team is available to answer questions, resolve issues, and guide you through every step of the medical record release process. We provide direct assistance to both healthcare organizations and patients, helping ensure that requests are processed quickly, records are delivered securely, and the experience is as smooth as possible. With SharePro, you gain a trusted partner focused on responsive communication, timely updates, and a better overall Release of Information experience. 

To request your medical records online, visit your provider’s website and navigate to the “Request Medical Records” section. Follow the instructions there to submit a medical record request securely and ensure your information is delivered quickly and accurately.

If you’re unable to locate the medical records request section on your provider’s site, contact our support team by emailing support@shareprohealth.com or calling 214-833-3240 for help with your medical records request.

Yes, your information is safe with SharePro. We use a HiTrust-certified platform with advanced encryption and strict HIPAA compliance protocols to protect all patient health information throughout the medical record release process. Your privacy and security are our top priorities, and we perform multiple data integrity and quality checks to ensure that only the authorized medical records you request are shared. 

We use state-of-the-art data encryption and follow strict HIPAA compliance protocols to protect sensitive patient information during the medical record release process. Our HiTrust-certified platform safeguards data at every step, and we combine human review with AI-powered quality checks to ensure that only the authorized medical records are shared securely and accurately. 

 If your provider uses SharePro for FMLA and disability form processing, you can usually find a link on their website in the section for forms, medical records, or patient services. Follow the instructions there to submit your FMLA or disability paperwork online quickly and securely.

If you’re unable to locate the link or aren’t sure if your provider uses SharePro, email support@shareprohealth.com or call 214-833-3240 and our team will help you start your FMLA or disability form request.

Imaging on Demand (IMOD) gives you secure, digital access to your radiology images — including X-rays, CT scans, MRIs, and ultrasounds — without the need for physical discs or in-person pickup. You can request and download your imaging directly through the same section of your provider’s website where you order medical records.

After submitting your request, you’ll receive a secure link to view, download, or share your images on any device. Most images are available within hours, so you can access your medical imaging online as soon as you need it.

Stay connected with SharePro and the future of Release of Information. Follow our blog and social media channels for the latest ROI industry updates, medical record management best practices, and health information technology insights. You can also subscribe to our newsletter to receive regular updates, expert guidance, and news about SharePro’s services and innovations delivered directly to your inbox.