Find answers to common questions about requesting medical records or forms, checking your request status, and accessing your previously ordered records.
If you need more help, use the support form below.
All medical record and form requests must be submitted through your provider’s secure SharePro request portal. We cannot accept requests by phone, email, chat, or website contact form.
The request portal allows us to verify your identity and protect your information. It is separate from your provider’s patient portal.
Can’t find the request link? Contact our support team, and we’ll send you the correct link.
Already submitted a request? Use the support form below to ask for an update. Include your healthcare practice or facility name and tracking number, if available, so we can locate your request.
Check your email and text messages for notifications about your request and to download your records. Some messages come from TRIMSnet, so please check your spam or junk folder, too.
If you need a new download code, request one through the portal where you ordered and use the newest code you receive.
Please contact your healthcare provider directly.
SharePro can help with request status and access issues but cannot answer clinical questions or release records by phone or email.
This form is for support only. Medical record and patient form requests must be submitted through your provider’s secure SharePro request portal.
Phone: 866-883-9311
Mon | 08:00 am – 05:00 pm | |
Tue | 08:00 am – 05:00 pm | |
Wed | 08:00 am – 05:00 pm | |
Thu | 08:00 am – 05:00 pm | |
Fri | 08:00 am – 05:00 pm | |
Sat | Closed | |
Sun | Closed |
*Closed Major Holidays
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