Patients

Important Information About Record Requests

Requests Cannot Be Made by Phone or Email: For the protection of your personal information, we are unable to process record requests made via phone, email, chat, or through the "Contact Us" page on our website. All requests must go through the online portal.
Why We Require Online Requests: Verifying your identity is essential to protect your medical information and comply with privacy regulations such as HIPAA. The online portal ensures a secure and traceable process, reducing the risk of unauthorized access.

How to Request Your Records

Visit Your Provider’s Website: Navigate to the medical records request section of your provider’s website. There, you will find the link to our secure request portal. The SharePro request portal is separate from your healthcare provider’s patient portal.
Submit Your Request Online: Complete and submit the required form through the portal to initiate your request. IF THERE IS NO PLACE TO REQUEST RECORDS ON YOUR PROVIDER'S SITE PLEASE CONTACT US USING THE FORM BELOW AND WE WILL SEND A LINK.

Checking the Status of a Previous Request

If you’ve already submitted a request and need an update:

Email us at support@shareprohealth.com with the following details:

Your full name
Date of birth (DOB)
Name of the facility
Your Tracking Number *if available

Can't find your tracking number or download code?

After submitting your request, check your email and text messages for updates. Some SharePro notifications may appear under the name TRIMSnet, so be sure to check your spam or junk folder as well.

If you misplace your download code you can request it again through the system and a new one will be sent. Make sure to use the NEW code. If you are still having trouble, send us an email with the information listed above and we can resend your download code.

Thank you for your understanding and cooperation in using our secure online portal to request your medical records. This process helps us maintain the highest standards of security and ensures that your records are handled safely and efficiently.

STILL NEED HELP?

Please contact us and we will get back with you ASAP by phone or email.

REMINDER: SharePro cannot answer general questions about your medical records or release records by phone or email. If you have questions about your medical records please call your healthcare provider directly.

Phone: 866-883-9311

Hours (Central)

Mon	08:00 am – 05:00 pm
Tue	08:00 am – 05:00 pm
Wed	08:00 am – 05:00 pm
Thu	08:00 am – 05:00 pm
Fri	08:00 am – 05:00 pm
Sat	Closed
Sun	Closed

Patient Record Requests: Important Information