Patients

Important Information About Record Requests

Requests Cannot Be Made by Phone or Email: For the protection of your personal information, we are unable to process record requests made via phone, email, chat, or through the "Contact Us" page on our website. All requests must go through the online portal.
Why We Require Online Requests: Verifying your identity is essential to protect your medical information and comply with privacy regulations such as HIPAA. The online portal ensures a secure and traceable process, reducing the risk of unauthorized access.

How to Request Your Records

Visit Your Provider’s Website: Navigate to the medical records section of your provider’s website. There, you will find the link to our secure request portal.
Submit Your Request Online: Complete and submit the required form through the portal to initiate your request.

Checking the Status of a Previous Request

If you’ve already submitted a request and need an update:

Email us at status@shareprohealth.com with the following details:

Your full name
Date of birth (DOB)
Name of the facility
Your Tracking Number

Can't Find Your Tracking Number or Download Code?

Be sure to check your text and/or email, including your SPAM/JUNK folder for a message from our system TRIMSnet. Many people miss the email because they are looking for SharePro or their facility, search fot TRIMSnet. If you misplace your download code you can request it again therough the system and a new one will be sent. Make sure to use the NEW code. If you are still having trouble, send us an email with the information listed above and we can resend your download code.

Thank you for your understanding and cooperation in using our secure online portal to request your medical records. This process helps us maintain the highest standards of security and ensures that your records are handled safely and efficiently.

Patient Record Requests: Important Information

Important Information About Record Requests

How to Request Your Records

Checking the Status of a Previous Request

If you’ve already submitted a request and need an update:

Can't Find Your Tracking Number or Download Code?

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