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PATIENT HELP >

NEED HELP WITH MEDICAL RECORDS OR PATIENT FORMS?

PATIENT HELP >

Frequently Asked Questions

If you can’t find the answer to your question, please reach out to us at support@shareprohealth.com or visit our Contact Us page. 

Or call 866-883-9311 to speak with our team.

SharePro Health is a Release of Information partner that helps healthcare organizations manage medical records, patient forms, imaging, and related workflows with faster turnaround, responsive support, and compliance built into the process.


For patients and requesters, SharePro makes accessing health information easier through secure technology and hands-on support.


Release of Information, or ROI, is the process of securely providing medical records to authorized patients, providers, attorneys, insurers, and other requesters.


SharePro manages the ROI process from request validation through fulfillment and secure delivery, helping healthcare organizations improve turnaround times, reduce administrative work, and maintain a consistent, compliant process.


SharePro helps healthcare organizations improve the ROI experience through:


  • Faster record delivery
  • Reduced staff workload
  • Fewer status calls and follow-ups
  • Better patient and requester support
  • Stronger process consistency and compliance
  • Greater visibility into request status


SharePro combines modern technology with hands-on service and complete process ownership.


Our team manages request validation, fulfillment, delivery, communication, and follow-up while giving healthcare organizations clear visibility throughout the process.


The result is faster turnaround, better support for patients and requesters, less administrative work for staff, and a more accountable ROI experience.


Healthcare organizations can email info@shareprohealth.com or call 866-883-9311 to speak with our team.


We’ll review your current workflow, answer your questions, and outline how SharePro can support your organization.


Whether you’re outsourcing ROI for the first time or switching vendors, implementation can often be completed in as little as one week, depending on your organization’s needs and readiness..


Our support team assists healthcare organizations, patients, and requesters with questions, status updates, and issues throughout the process.


SharePro provides direct, responsive support designed to keep requests moving and reduce the burden on healthcare staff.


To request your medical records, visit your healthcare provider’s website and look for the Medical Records or Request Medical Records section.


Follow the instructions provided to submit your request securely.


If you cannot locate the request link or need assistance, email support@shareprohealth.com or call  866-883-9311  


If your healthcare provider uses SharePro for FMLA or disability form processing, visit your provider’s website and look for the Forms, Medical Records, or Patient Services section. 


Follow the instructions provided to submit your request securely.


If you cannot locate the request link or need assistance, email support@shareprohealth.com or call  866-883-9311 .


Imaging On Demand, or IMOD, provides secure digital access to radiology images, including X-rays, CT scans, MRIs, and ultrasounds.


If your healthcare provider offers IMOD through SharePro, you can request your imaging through the designated medical records or imaging section of your provider’s website.


Once your request is completed, you will receive secure access to view, download, or share your images from a supported device.


Put SharePro to Work for You

Tell us what your organization needs and what you expect from a partner. 


Let’s see how SharePro can help. 

TALK WITH OUR TEAM >

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Phone: 866-883-9311

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